Support
Your orders can’t wait. Neither do we.
Something’s not working. Your orders are piling up. Every second matters.
That’s exactly why our support team is built for speed. Whether it’s a technical issue, a billing question, or something you just can’t figure out — we pick up fast and fix it faster.
Live support active • Avg. response under 10 min • 4.9 / 5 support rating
Running a restaurant is hard. Getting help shouldn’t be.
Just real people, ready to help right now.
Book a call
Need a proper walkthrough or want to discuss your setup? Schedule a free call with our team.Numbers that show we mean it
We don’t just say we’re fast and reliable — here’s the proof.
Most restaurant problems have a quick fix.
Here they are.
Before you call or message — chances are, your answer is already below.
Check your internet connection and refresh your Order Manager dashboard. If the issue continues, contact us on WhatsApp immediately — we'll investigate and resolve it within minutes.
Failed transaction payments are automatically refunded to the customer's original payment method within 5 to 7 working days. Reach out to us with the order details and we'll check it right away.
Start by closing and reopening the app. If the issue persists, check for an available update on the Play Store or App Store. Still not working? Contact us and share a screenshot — we'll fix it fast.
Go to Settings in your Admin Panel and select Delivery Zones. You can add, edit, or remove zones from there. Need help? Book a quick call with our team.
Yes. You can upgrade or downgrade your plan at any time. Contact our team and we'll handle the switch without any disruption to your orders.
Log into your Admin Dashboard, go to Menu Management, and make your changes. Updates go live instantly. If you need help navigating the dashboard, message us on WhatsApp and we'll walk you through it.
Learn NexOrdr at your own pace. On your schedule
Knowledge base
Browse articles on billing, technical issues, and account management.
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