Refund & Cancellation Policy

Scope of This Policy

This policy covers the following services:

• Restaurant and food orders placed through ordering platforms powered by NexOrdr.
• NexOrdr software subscriptions and license purchases.
• Website and mobile application development services.
• Installation, configuration and customization services.
• Additional modules, integrations and other paid services.

Restaurant Food Order Cancellation

Food orders placed through a restaurant's branded website or mobile application are processed by the respective restaurant or merchant.

Cancellation Before Order Acceptance

Customers may request cancellation before the restaurant accepts or begins preparing the order. Cancellation approval depends on the restaurant's order management process.

Cancellation After Order Acceptance

Once a restaurant has accepted an order or started preparing the food, cancellation may not be possible. Any refund or cancellation decision will be handled by the restaurant according to its applicable policy and circumstances.

Orders Already Dispatched

Orders that have been prepared, dispatched or handed over to a delivery partner may not be eligible for cancellation or a full refund, except where required by applicable law or approved by the restaurant.

Restaurant Order Refunds

Refund requests relating to food orders should be submitted directly to the restaurant or merchant from which the order was placed.

Refund requests may be considered in situations such as:

• Payment successfully deducted but the order was not created.
• Duplicate payment for the same order.
• Order cancellation approved by the restaurant.
• Incorrect items supplied.
• Missing items in the order.
• Order not delivered or delivery failure.
• Other valid issues verified by the restaurant.

Failed Payments and Refund Processing

Sometimes a payment may be deducted from a customer's bank account or payment method even though the order was not successfully placed.

For verified failed transactions, refunds are generally processed automatically to the original payment method.

Actual credit timelines may depend on the payment gateway, bank or financial institution.

If the refund has not been received within the expected period, customers should contact our support team with the transaction reference, order number and payment details.

NexOrdr Software Subscription Cancellation

NexOrdr provides software solutions through subscription plans and, where offered, one-time or lifetime license purchases.

Customers may request cancellation of their subscription at any time by contacting the NexOrdr support team.

Monthly Subscriptions

Customers may cancel a monthly subscription before the next billing date to avoid subsequent renewal charges. Access generally continues until the end of the paid billing period, subject to the applicable service agreement.

Annual Subscriptions

Customers may request cancellation of annual subscriptions. Cancellation prevents future renewals where applicable, but does not automatically create an entitlement to a refund for the remaining subscription period.

Lifetime Licenses

One-time lifetime license purchases are subject to the commercial terms agreed at the time of purchase. Cancellation or refund requests will be reviewed according to those terms and applicable law.

Software Refund Policy

Because NexOrdr provides digital software products, subscriptions, licenses and technology services, refunds are generally not available once a subscription has been activated or the purchased service has been delivered.

Refund requests may be reviewed in situations such as:

• Duplicate subscription or payment transactions.
• Payment successfully deducted but the subscription was not activated.
• Verified technical issues that prevent delivery of the purchased service.
• Other exceptional circumstances approved by NexOrdr.
• Situations where a refund is required under applicable law.

Installation and Setup Fees

Certain NexOrdr packages may include installation, configuration and onboarding services.

Where installation, configuration, customization or other professional services have already been completed, the associated charges are generally non-refundable.

If a service has not started, refund requests may be considered depending on the agreed scope of work, payment terms and applicable law.

Custom Development and Additional Services

Custom development, API integrations, third-party integrations, additional modules and other project-based services are governed by the applicable quotation, proposal, statement of work or service agreement.

• Work already completed is generally non-refundable.
• Approved development milestones are subject to their agreed payment terms.
• Third-party service charges are subject to the relevant provider's refund policy.
• Cancellation of ongoing projects will be handled according to the signed agreement.

Third-Party Charges

NexOrdr may integrate with external service providers, including payment gateways, hosting services, SMS providers, WhatsApp services, mapping services and other technology providers.

Charges paid directly to these third-party providers are governed by their respective terms and refund policies.

NexOrdr is not responsible for refunds of third-party charges unless expressly agreed or required by applicable law.

How to Request a Refund

To request a refund or cancellation for NexOrdr software services or report a payment issue, contact our support team.

Please provide the following information:

• Full name or business name.
• Registered email address.
• Order number or subscription ID.
• Payment transaction reference.
• Date and amount of payment.
• Reason for the refund or cancellation request.
• Supporting documents or screenshots, if applicable.

Refund Approval and Processing

All refund requests will be reviewed based on the transaction details, applicable service agreement and circumstances of the request.

• Approved refunds will generally be sent to the original payment method.
• Processing times may vary depending on the payment provider and bank.
• Additional information may be requested to verify a transaction.
• Refunds will be processed in accordance with applicable laws.

Subscription Renewal and Billing

Subscription plans may automatically renew at the end of the applicable billing cycle, where auto-renewal is enabled and disclosed at purchase.

Customers should submit cancellation requests before the next renewal date to avoid subsequent charges.

Any renewal charges already processed will be reviewed according to the applicable subscription terms, payment circumstances and applicable law.

Policy Exceptions

NexOrdr reserves the right to review exceptional refund or cancellation requests on a case-by-case basis.

Nothing in this policy is intended to exclude or limit any consumer rights or legal remedies that cannot lawfully be excluded under applicable law.

Changes to This Policy

NexOrdr may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.

Updated versions will be published on our official website. The effective date displayed at the top of this page indicates when the policy was last updated.