Terms & Condition

1. Company & Service Overview

• Legal Entity: Nexordr
• Services Offered:
• • SaaS-based online ordering systems
  • Website and mobile app solutions (white-label supported)
• Definitions:
  • “Client” / “Merchant” — any business using Nexordr’s services
  • “End User” — a customer placing orders through a Client’s platform
  • “Platform” — the entire Nexordr software ecosystem
• Nexordr is a technology provider only. Clients operate their own businesses independently.

2. Account Registration & Usage

• You must be 18 years or older, or a registered business entity in your country, to use our Platform.
• Clients must provide accurate and complete information during registration.
• You are responsible for maintaining the security of your account and login credentials.
• Nexordr reserves the right to suspend or terminate accounts for misuse or violation of these Terms.

3. Subscription, Pricing & Payments

• Our Platform is available on monthly and yearly subscription plans, and one-time license options where applicable.
• All subscription fees are billed in advance.
• Subscriptions auto-renew at the end of each billing cycle. You may cancel before the renewal date to avoid the next charge.
• In case of late payment or non-payment, access to the Platform may be suspended or terminated until dues are cleared.
• All fees paid for an activated subscription period are non-refundable, except where required under applicable law in your jurisdiction.
• Nexordr may revise pricing at any time with at least [14/30] days’ prior notice.
• Taxes, duties, or levies applicable in your country are your sole responsibility.

4. White-Label & Licensing Terms

• Clients receive a limited, non-exclusive, non-transferable license to use the Platform for their own business operations.
• Restrictions:
  • No reverse engineering or attempting to access our source code.
  • No unauthorized resale or redistribution of the Platform unless separately agreed in writing with Nexordr.
• Ownership:
  • Nexordr owns all Platform technology, software, and architecture.
  • Clients own their own business branding, content, and customer data.

5. Client Responsibilities

• Clients are solely responsible for managing their own customers, orders, and business operations.
• Clients must ensure compliance with all applicable local, national, and international laws including tax, food safety, and consumer protection regulations.
• Clients are responsible for maintaining accurate content on their platform including menus, pricing, and images.
• Any disputes between Clients and their customers are to be handled by the Client directly.

6. Platform Usage Rules

• The following activities are strictly prohibited on our Platform:
  • Selling or listing illegal goods or services.
  • Conducting fraudulent or deceptive transactions.
  • Misusing or disrupting the Platform’s infrastructure.
  • Sending spam or unsolicited communications.
• A fair usage policy applies to all users to maintain system performance and reliability for everyone on the Platform.
• Nexordr reserves the right to take appropriate action, including account suspension, if these guidelines are not followed.

7. Third-Party Integrations

• Our Platform connects with third-party services including payment gateways, delivery services, and APIs.
• Nexordr is not liable for the performance, availability, or failures of these third-party services.
• Your use of third-party integrations is subject to their respective terms and conditions.
• Third-party services may vary by region and availability.

8. Intellectual Property

• Nexordr retains full ownership of all software, UI/UX, code, and system architecture on the Platform, protected under applicable intellectual property laws internationally.
• Clients retain full ownership of their branding, business content, and customer data.
• Unauthorized copying or reproduction of any part of our Platform is strictly prohibited.

9. Data & Backup Disclaimer

• Nexordr implements industry-standard data protection measures including encryption and secure servers.
• We do not guarantee zero data loss.
• Clients are encouraged to maintain their own backups of critical business data.
• Full details of how we collect, use, and protect data are available in our Privacy Policy.

10. Service Availability & SLA

• Platform uptime is targeted but not guaranteed at 100%.
• Scheduled maintenance may occur periodically. We will notify you in advance wherever possible.
• Optional SLA terms may define:
  • Response times
  • Support commitments
• Our standard support response time is 24–48 business hours via email, WhatsApp, or the platform dashboard.

11. Termination Policy

• Clients may terminate their subscription at any time by contacting us via email or through the dashboard.
• Nexordr may suspend or terminate accounts for:
  • Breach of these Terms
  • Non-payment
• After termination, your data will be securely retained for 30 days, after which it will be permanently deleted.
• We recommend exporting your data before your account is closed.

12. Limitation of Liability

• Nexordr is not responsible for:
  • Business losses
  • Revenue loss or missed orders
  • Any indirect or consequential damages
• Nexordr’s total liability is limited to the fees paid by the Client in the three (3) months preceding any claim.
• This limitation applies to all users globally, to the extent permitted by applicable local law.

13. Indemnification

• Clients agree to indemnify and hold Nexordr harmless against any legal claims, damages, or expenses arising from their business operations or misuse of the Platform.

14. Grievance Redressal

For users in India, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, grievances may be directed to our Grievance Officer:

• Email: sales@nexordr.com
• Response Time: Within 48 hours of receiving the complaint.

For users outside India, all support and complaints may be directed to the same contact above.

15. Governing Law & Disputes

• These Terms are governed by the laws of India.
• For international Clients, disputes will be resolved through binding arbitration under internationally accepted arbitration rules, in the English language.
• We encourage resolution through written communication before any legal escalation.

16. Force Majeure

• Nexordr shall not be liable for any service disruption caused by events beyond our reasonable control, including natural disasters, power outages, cyberattacks, pandemics, or government actions in any country.

17. Changes to Terms

• Nexordr may update these Terms at any time.
• Users will be notified via email or platform updates at least [14] days before changes take effect.
• Continued use of the Platform after the effective date indicates acceptance of the updated Terms.

18. Entire Agreement

• These Terms, along with our Privacy Policy and any separately executed agreements, form the complete agreement between you and Nexordr.
• No verbal commitments or informal promises override these Terms unless confirmed in writing by Nexordr.

🏢 Company: Nexordr