Privacy Policy — NexOrdr Rider
Effective Date: 20 September 2026
NexOrdr Rider our respects your privacy and is committed to protecting the personal information of delivery riders who use the NexOrdr Rider mobile application.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when using the App.
1. Information We Collect
Depending on your use of the App, we may collect the following information:
Rider Information
- Full name
- Mobile phone number
- Email address
- Profile photograph
- Rider ID or account information
- Address and other registration details
- Vehicle-related information, where required
Location Information
NexOrdr Rider may collect your device’s location information to support delivery operations, including:
- Showing your current location to the delivery management system
- Providing directions to pickup and delivery locations
- Helping assign and manage delivery orders
- Updating delivery status and progress
- Supporting accurate delivery tracking
- Improving delivery operations and customer experience
Location access may be required while you are actively performing deliveries. Depending on the App’s configuration, location information may also be collected when the App is running in the background for active delivery tracking.
You can manage location permissions through your device settings. Disabling location access may affect delivery-related features.
Delivery Information
The App may provide you with information necessary to complete assigned deliveries, such as:
- Order number
- Restaurant/store information
- Customer name
- Pickup location
- Delivery address
- Delivery instructions
- Order status
- Contact information necessary for delivery communication
2. How We Use Your Information
We may use your information to:
- Create and manage your rider account
- Assign delivery orders
- Provide pickup and delivery details
- Track active deliveries
- Provide navigation and location services
- Update delivery status
- Facilitate communication with customers, restaurants, stores, and administrators
- Send delivery notifications
- Provide customer and rider support
- Maintain delivery records
- Detect and prevent fraud, misuse, and unauthorized activity
- Improve the App and delivery services
- Maintain security and troubleshoot technical problems
- Comply with applicable laws and legal requirements
3. Location Data
Location data is an important part of the NexOrdr Rider service.
When you are assigned or performing a delivery, your location may be used to help the system track delivery progress and provide relevant routing and operational information.
We only use location information for legitimate operational purposes related to the delivery service.
You can control location permissions through your Android device settings. If you disable location permissions, certain delivery features may not function correctly.
4. Camera and Photos
The App may request access to your device camera or photo library where required for features such as:
- Uploading a rider profile photograph
- Uploading delivery-related proof
- Uploading documents
- Capturing images required for order completion
Camera or photo access is only used when the relevant feature requires it.
5. Phone and Communication
The App may provide options to contact customers, restaurants, stores, or administrators regarding an assigned delivery.
If you choose to make a phone call or use another communication feature, the relevant communication service may process information according to its own privacy policy.
6. Notifications
NexOrdr Rider may send notifications relating to:
- New delivery assignments
- Order updates
- Pickup instructions
- Delivery instructions
- Customer updates
- Account information
- Important service announcements
You can manage notification permissions through your device settings.
7. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with authorized parties involved in providing the delivery service, including:
- Restaurants and food businesses
- Stores or merchants
- Customers
- Delivery management personnel
- Technology and hosting service providers
- Mapping and navigation service providers
- Communication service providers
- Payment or financial service providers, where applicable
- Government authorities or law-enforcement agencies when legally required
Only information reasonably necessary for the relevant service or purpose will be shared.
8. Third-Party Services
NexOrdr Rider may use third-party services for functions such as:
- Maps and navigation
- Cloud hosting
- Push notifications
- Analytics
- Crash reporting
- Communication
- Authentication
These service providers may process information according to their own privacy policies and applicable terms.
9. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide the NexOrdr Rider service
- Maintain rider and delivery records
- Resolve disputes
- Prevent fraud and abuse
- Comply with legal, accounting, or regulatory requirements
When information is no longer required, it may be deleted or anonymized in accordance with applicable requirements.
11. Account Deletion
You may request deletion of your NexOrdr Rider account and associated personal information by contacting us using the details below.
Please note that certain information may need to be retained where required by law, for legitimate business purposes, or for the establishment, exercise, or defense of legal claims.
Account/Data Deletion Request:
Email: [support email address]
12. Your Privacy Rights
Depending on applicable law, you may have rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw permissions or consent where applicable
- Request information about how your personal information is processed
To exercise these rights, contact us using the information provided below.
13. Children’s Privacy
NexOrdr Rider is intended for delivery riders and is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the App, our services, technology, or applicable legal requirements.
When changes are made, the updated Privacy Policy will be published at:
The “Effective Date” at the beginning of this policy indicates when the policy was last updated.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
NexOrdr
Website: nexordr.cloud
Privacy Policy: Privacy Policy
Email: admin@nexordr.com
Phone: +918617265618
Address: kolkata
