At Nexordr (nexordr.com), we aim to provide high-quality software and services. This Refund & Returns Policy outlines the terms under which refunds may be granted.

1. Nature of Service

Nexordr provides digital products and SaaS-based solutions, including:

  • Online ordering systems
  • POS systems
  • Mobile applications
  • Delivery and business management software

As these are non-tangible, digital services, traditional product returns do not apply.

2. Refund Eligibility

We offer refunds only under the following conditions:

✅ Eligible Cases

  • Duplicate payment made by mistake
  • Payment charged but service not activated
  • Technical issues from our side preventing service usage

❌ Non-Eligible Cases

  • Change of mind after purchase
  • Lack of usage or business results
  • Failure to cancel before renewal
  • Issues caused by third-party services (payment gateway, hosting, etc.)

3. Subscription & Cancellation

  • All services are billed on a subscription basis (monthly/yearly)
  • You may cancel your subscription anytime
  • Cancellation will stop future billing but no refund will be issued for the current billing cycle

4. Free Trial (If Applicable)

If a free trial is offered:

  • Users are encouraged to test the platform before purchasing
  • No refunds will be provided after upgrading from trial

5. Processing of Refunds

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued to the original payment method

6. Chargebacks

  • Initiating a chargeback without contacting us may result in account suspension
  • We encourage users to contact support for resolution first

7. Contact Us

If you believe you are eligible for a refund, please contact us:

📧 Email: sales@nexordr.com
📍 Location: Newtown, Kolkata, India
📱 WhatsApp: +91 91477 12597